Define and set up of resource
management back office & front office routines based on main goals and
priorities defined by operations management.
Co-ordinate works with other operation work
areas e.g. Front Office, Field Maintenance, Quality Coordinator including other
vendor operational team
Define NMS system set-up and authority
administration for collection of NW surveillance alarms and dependability
statistics data in co-operation with support systems engineers
Responsible for authorization and
specification regarding utilisation of additional and specialized (custom)
Collect and analyze resource performance data
to ensure that appropriate measures for optimization are taken to secure that
resource performance meets specified availability or utilization criteria
Prepare and implement SW and HW configuration
data changes and audits for network resources
Ensure that dependability performance
reporting provides adequate information i.e. root cause analysis, to enable
appropriate service and / or network resource improvements.
Handle, analyse impact, and plan for
implementation of work request from customer (operator).
Handle, analyze impact, and plan for
implementation of change request from equipment supplier (e.g. software
Escalate problem to vendor when necessary in
accordance with time frame within Managed Services contract, and within
guideline provided by vendor.
up on fault escalated on vendor until closure of the case.
- Change Request Handling
- Work Order Handling
- Produce relevant report for Network
- Perform preventive maintenance and
routine activities such as system backup, health check etc on regular