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NIC JSC
About us
Found in 2002, NIC Human Resources Consulting JSC was regarded as the first tier of HR Solutions in Vietnam and has been recognizing as the leading service provider by it experiences & professional services offered to the companies - local, multinational and FDI.
Vision
Become No. 1 HR Outsourcing Company In Vietnam in 2020
Mission
Always be pursuit of seeking differentiation to create the product & service which obtains our customer’s acceptable & satisfaction by our advances of operational expense, quality of product & service, flexibility solutions, wisdom and social responsibility
Core value
- CUSTOMER SATISFACTION:
Customer first by in pursuit of added-value creations from single operational tasks
- QUALITY:
Be serious at every action as customer’s requirements and international HR standards
- SPEED:
Seek new ways to do things and challenge limits
- COST:
Offer comparative advantages by its tailored solution, effective obtainments, and fulfillment
- PROFESSIONALISM:
Retain the dynamic, capable, ambitious labor-force in bringing sound growth by innovations, standardized practices & experiences and continuous learning
Quality standard
ISO 9001:2015: Quality management system application in business operations
Quy mô công ty
500-999
nhân viên
Địa chỉ108 Lò Đúc, Hai Bà Trưng, Hà Nội
Website http://fujiink.com/
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Senior NOC - Network Operations Center Engineer
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***Job Purpose
The Technician 3rd Level Ops is typically working with service layer functionality activities associated to the process areas.
*** Principal Accountabilities
- Accountabilities
• Be able to perform Alarm Surveillance, Trouble Ticket Management, Change Management Monitoring for 2nd Level Service Restoration Activities.
• Be able to manage complaints from Customer Care.
• Be able to ensure Adherence to all Processes.
• Be responsible to escalate within the department / group as well as to service support units (ASP) / supplier partner functions so that service layer may be maintained at specified level.
• Be able to execute 2nd Level Ops activities and routines according to schedules defined by Shift Team Leaders / NOC Manager.
• Be able to send / receive / follow up with trouble reports sent to the delivery units / supplier / customer.
• Be responsible for Remote Service Corrective, Preventive Maintenance.
- Activities
• Ensure attendance to be on time according to 24 / 7 Rotation Shift Roster.
• Ensure all relevant information is captured and communicated during shift handover.
• Monitoring of all alarms on Core PS, Core CS, RAN 2G, RAN 3G, MPBN, VAS and Transmission via NMS when required.
• Trouble reporting of creation, update and closure of generated alarms and complaints.
• Ensure the quality of the content in trouble ticket is maintained.
• 2nd line trouble shooting of generated alarms and complaints.
• Fault Escalation to relevant parties / delivery units.
• Ensure inter working relationship and co-ordination of Fault origins with other Vendors.
• Ensure Management Escalation and Updates of Critical / Major Network problems per the notification and escalation process.
• Ensure the operative performance at specified level according to the contractual SLA and KPI.
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Số năm kinh nghiệm:
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1 Năm
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Cấp bậc tối thiểu:
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Trưởng nhóm/Giám sát
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Bằng cấp tối thiểu:
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Cao đẳng
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Yêu cầu chung:
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*** Education
Degree / Diploma in Electrical / Electronic Engineering or telecommunication related fields.
*** Pertinent Experience
Hands on experience in the operation, implementation or project management of telecommunication projects specifically in the implementation of core and access network equipment.
*** Competencies
- Professional / Technical Competence
• GOOD knowledge of market dimension (customer, competitor and suppliers) particularly on the telecom industry
• GOOD understanding on troubleshooting
- Business Competence
• HIGHLY DEVELOPED English language skill (spoken and written)
• HIGHLY DEVELOPED Ericsson Knowledge
• GOOD knowledge and skill in IS / IT usage
- Human Competence
• HIGHLY DEVELOPED Leadership skills, specifically to be Business Manager, Relationship Builder, Innovator and Competence Developer
• HIGHLY DEVELOPED knowledge and skill in Negotiation and Communication skills (Presentation, Interpersonal, Influencing)
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Vị trí tuyển:
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Senior NOC - Network Operations Center Engineer
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Mã số:
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N/A
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Cấp bậc:
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Trưởng nhóm/Giám sát
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Số lượng cần tuyển:
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2
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Độ tuổi:
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20-40
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Giới tính:
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Tất cả
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Thời gian làm việc:
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Toàn thời gian cố định
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Mức lương:
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15.000.000 - 20.000.000 VND/Tháng
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Nơi làm việc:
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Hà Nội
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Ngành nghề:
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CNTT/Tin học
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Chính sách/Phúc lợi:
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*** Education
Degree / Diploma in Electrical / Electronic Engineering or telecommunication related fields.
*** Pertinent Experience
Hands on experience in the operation, implementation or project management of telecommunication projects specifically in the implementation of core and access network equipment.
*** Competencies
- Professional / Technical Competence
• GOOD knowledge of market dimension (customer, competitor and suppliers) particularly on the telecom industry
• GOOD understanding on troubleshooting
- Business Competence
• HIGHLY DEVELOPED English language skill (spoken and written)
• HIGHLY DEVELOPED Ericsson Knowledge
• GOOD knowledge and skill in IS / IT usage
- Human Competence
• HIGHLY DEVELOPED Leadership skills, specifically to be Business Manager, Relationship Builder, Innovator and Competence Developer
• HIGHLY DEVELOPED knowledge and skill in Negotiation and Communication skills (Presentation, Interpersonal, Influencing)
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Hạn nộp hồ sơ:
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23/01/2019
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